Tony
Opheim
& Chief Information Officer
With over 30 years of higher education Information Technology experience at public, land-grant universities, Tony Opheim serves as Vice President for Information Technology Services and Chief Information Officer for WSU. In this capacity, Opheim is responsible for the leadership and oversight of WSU’s network, telecommunications, mainframe, server, storage, data center, and customer support units.
Prior to joining WSU in January 2012, Opheim spent 22 years with the University of Idaho where he served as Chief Technology Officer for five years (reporting to the CIO), and interim CIO for his last two years.
Opheim received his B.S. in Computer Science from the University of Idaho where he also taught for seven years and served on various advisory boards, including the Idaho Regional Optical Network and Pacific Northwest Gigapop.
Information Technology Services (ITS) is a dynamic group of technology and customer support professionals committed to providing exceptional enterprise technology solutions and support to the WSU community. ITS partners systemwide to provide a secure technology environment, robust networking and infrastructure, easy access to important business tools, and strategic teaching and learning resources including MyWSU and Canvas, among others.
ITS is always looking for opportunities to embrace innovative technologies that better serve WSU’s mission.
Service Areas
Infrastructure
•Network Engineering and Operations
•Pullman\Everett Local Area Network/Wireless
•Virtual Private and Wide Area Networks
•Firewalls
•Pullman/Everett/Extension Voice Over IP and Analog Telephony Services
•Pullman Datacenter Operations
•Endpoint Support
•Server System Engineering and Operations
•Enterprise Videoconferencing (Zoom)
•Enterprise Collaboration and Productivity Tools (Office 365)
•Regulatory (Research) Data Environments (AWS Secure Enclaves)
•High Performance Computing Support
Administration and Financial Services
•Time, Leave, Payroll
•Purchasing, Budget and Planning
•Contract Management
•Inventory and Space
•Position Management, Human Resources and Training
•Billing and Inventory Mgmt (PCR-360)
•Site License Program, SLAs and MOUs
Enterprise Systems
•Student Information System (myWSU)
•Academic Scheduling (R25) and Learning Management System (Canvas)
•Enterprise Ticketing & Knowledgebase (Jira/Confluence)
•Business Office Support (Enrollment Management, Student Affairs, Finance & Administration,
Strategy, Planning, & Analysis, Academic Advising)
•Course Evaluations
•Imaging System
•System Survey Tool (Qualtrics)
•Financial Interfaces (Touchnet)
•Enterprise Application Development & Integration
•Business Intelligence/Data Management
•Project and Software Management
Systems Communication & Customer Experience
•Technology Change Communications & Standards
•Marketing and University Relations
•Pullman Switchboard Operations
•Frontline Customer Experience Support (Crimson Service Desk)
Information Security Services
•Enterprise Information Security Policy/Standards Management and Development
•Enterprise Security Incident and Event Management
•Enterprise Incident Monitoring, Detection, and Response
•Security and Risk Assessment, Management, and Consultation
•Contract and Data Sharing Agreement Review
•Security Awareness Training